Terms & Conditions
In case of need to cancel or change an order, you are able to do so before the items are batched on batch day morning’s: Every Monday and Thursday. You must contact us to request cancellation, please include the order number and amount paid. Failure to do so within the time frame will result in your order being charged & shipped.
You can pay for your order by Credit Cards, and PayPal on our proprietary Dropship Platform using your unique dropshipper login details..
We want your customers to be totally satisfied with any products you ordered. You are responsible to insure the correct items are ordered and correct customer details are entered into your purchase. If there is an issue beyond your control, let us know and we will give you all possible options available to you.
Claims & Refunds
If your customer has not received your order within 30 working days, it’s declared as lost or stolen. Please, contact us, please include your order number. Your claim must be approved by official post authority. When approval is completed you are guaranteed to receive your order according to the terms of delivery time.
In the unlikely event that a faulty or incorrect order is received by the Customer, contact us as soon as possible for immediate assistance. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer’s account without subsequent reimbursement.
Upon making the order with us, you agree that we, are not responsible for parcels which were seized by a customs house on the territory of your country.
International Duty Laws
It is the customer’s responsibility to determine whether Internet purchases of perfumes or other specific items in their country or area are prohibited under local laws. In the event that the customer is charged duty upon receiving the parcel, they have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order, unless a reshipment is requested, excluding shipping fees.